2 year limited warranties, 5 year warranty on parts but 2 years on labor..
Then why the @#^*! did you tell me I had a 5 year warranty and now that this laser is broken I have to pay someone 600 dollars to fix it. How do you come up with 600 freakin dollars. How much are you paying these laser technicians? And another thing, they charged me some weird import tax on top of it saying they had to pay it but I wasn't paying for parts, it was a tax they had to pay to get that part.
Also, people need to be aware if the laser was financed, this can be a big problem getting a full refund. There can be a restocking fee from 10% to 30% depending on the sales price they charged you. If they charged you near retail expect to pay about a 10%. Also note in the fine, and I mean like really fine print, make sure that if you return the laser they aren't just gonna give you a store credit.
Most cold laser warranties are not transferrable. So, if you bought some portable laser from your chiropractor, then if it break during the warranty period, they will only ship it back to the doctor.
Also, big thing to know, MOST LASER COMPANIES WILL NOT FIX THE DIODE AS THAT IS CONSIDERED WEAR AND TEAR AND IF IT BURNS OUT FROM NATURAL USE, THEN YOU WILL HAVE TO PAY THE SHIPPING AND LABOR AND PARTS AND ANY TAXES THAT APPLY. AND THE DIODE IS THE MOST EXPENSIVE PART OF THE LASER. EVERYTHING ELSE IS MUCH CHEAPER TO REPLACE OR FIX.
Note: another problem that the owners of laser companies get very upset about because it's a he said, she said situation. This is when someone other than the owner of the laser dropped it or did something to it but doesn't say anything to the doctor. So, when the doctor returns it and the manufacture is like, this was damaged... someone must of dropped it off a 2 story building and the doctor is like, WTF. It's not like the technician is gonna come forward and admit they tripped over the table and knocked the laser on the floor.
Also, be very careful of getting a free laser trial for your evaluation. If something goes wrong, the laser is broken or all the sudden stops working, they can deduct it from your deposit. This is why they usually require you to have insurance on their laser. Also, if you don't keep the laser, some companies will charge you for the training and flight costs and hotel costs to come to your clinic if you are out of town.
So, I don't deal with companies when I hear too many complaints from customer when they try to get them to honor their warranties. Also, about the free trials they give you to get their laser in the door, this doesn't always go as smooth as it should. It gets really shady when another competitor company knows that another laser is in your clinic and they try to compete for your business. I know all the tricks they use to get out of warranties and I simply will not deal with them.